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Title: A Process for Development and Validation of a Customized Scale to Assess Work Environment in Government Organizations: A Mixed Method Approach.
Creator: Rubens, Arthur, Ritchie, William J., Kirche, Elias
Abstract / Description: This study developed and tested a survey instrument to evaluate work environment in a government organization. A three-phase process, using both qualitative and quantitative methods, is presented for questionnaire development. The instrument measures the workplace domains of satisfaction with workload, communication with coworkers, satisfaction with manager, satisfaction with top management, esprit de corps, and satisfaction with job training.
Date Issued: 2006-12-01
Identifier: fgcu_ir_001080
Format: Citation

Title: A study of collaborative learning style and team learning performance.
Creator: Yazici, Hulya
Abstract / Description: Self‐directed work teams are seen as an important mechanism for dealing with today's complex and rapidly changing business environment. Team learning is an attempt to prepare students to real‐world experiences. But, not all teamwork is effective. This paper aims to examine the influence of learning style preferences on team learning performance.
Date Issued: 2005-04-01
Identifier: fgcu_ir_000783
Format: Citation

Title: A Temporary Monopolist: Taking Advantage of Information Transparency on the Web.
Creator: Jiang, Yabing, Dewan, Rajiv M., Freimer, Marshall L.
Abstract / Description: Information displayed on an e-commerce site can be used not just by the intended customers but also by competitors. While retailers enhance service quality by linking inventory systems to Web servers and making stockout information available in real time, that stockout information could also be used by competitors in determining their prices on current stocks. In this paper, we examine the effect of such proactive use of information in the setting of e-commerce retailing where duopoly...
Show moreInformation displayed on an e-commerce site can be used not just by the intended customers but also by competitors. While retailers enhance service quality by linking inventory systems to Web servers and making stockout information available in real time, that stockout information could also be used by competitors in determining their prices on current stocks. In this paper, we examine the effect of such proactive use of information in the setting of e-commerce retailing where duopoly retailers set their prices of a commodity that is in short supply. We show that when customer reservation value is relatively high and retailers are differentiated in fill rate, both retailers choose the dynamic pricing strategy in equilibrium. By investing in Web scraping technology, retailers automatically monitor each other's stock status and dynamically adjust prices contingent on riyal's stock availability.
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Date Issued: 2014-12-08
Identifier: fgcu_ir_000742
Format: Citation

Title: An exploratory analysis of hospital perspectives on real time information requirements and perceived benefits of RFID technology for future adoption.
Creator: Yazici, Hulya
Abstract / Description: Auto identification and data capture (AIDC) technologies, such as radio frequency identification (RFID) has been promising for real time traceability, communication, identification and location of goods, assets and people. Despite this promising trend, health care sector has not fully embraced RFID technology. The purpose of this study is to understand how RFID technology can be beneficial for meeting hospital realtime asset and people management information requirements prior to adoption of...
Show moreAuto identification and data capture (AIDC) technologies, such as radio frequency identification (RFID) has been promising for real time traceability, communication, identification and location of goods, assets and people. Despite this promising trend, health care sector has not fully embraced RFID technology. The purpose of this study is to understand how RFID technology can be beneficial for meeting hospital realtime asset and people management information requirements prior to adoption of the technology. Data collected from 81 operation directors shows that the hospital real time information requirementsare significantly linked to perceived efficiency and patient satisfaction benefits of RFID. Furthermore,causal path analysis shows that the RFID enablers of staff capabilities/readiness for technology and invest-ment in information systems (IS) contribute to the perceived efficiency and patient satisfaction benefitsof RFID. Among the barriers not implementing RFID technology, cost is found the most significant.The significant association between hospital information requirements and perceived benefits of RFID technology shows that if hospital needs are understood, user acceptance of AIDC is likely. Moreover, staff readiness for technology and investment in IS prior to RFID adoption plays a significant role in how hospitals can benefit from RFID.
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Date Issued: 2014-10-01
Identifier: fgcu_ir_000757
Format: Citation

Title: An exploratory study of relationships between workforce characteristics and the use of collaboration and social networking tools in a global technology firm.
Creator: Totterdale, Robert
Abstract / Description: In today’s complex global business environment, organizations are made up of diverse workforces (Boomers, Gen X, and Gen Y) that include both management and non-management personnel. Within these same organizations, a multitude of communications, collaboration, and social networking tools have been implemented to support operational effectiveness. Using survey research of over 300 U.S. based professionals in a global technology services firm, this study explores whether relationships exist...
Show moreIn today’s complex global business environment, organizations are made up of diverse workforces (Boomers, Gen X, and Gen Y) that include both management and non-management personnel. Within these same organizations, a multitude of communications, collaboration, and social networking tools have been implemented to support operational effectiveness. Using survey research of over 300 U.S. based professionals in a global technology services firm, this study explores whether relationships exist between an individual’s job role, gender, age group, project and their use of collaboration and social networking technologies. Additionally, the research examines whether individual attitudes toward the use of these technologies is influenced by these same factors. Statistically significant relationships between age and project, and the use of collaboration and social networking tools were found, while job role and age showed relationships with collaboration tool use and email usage. No significant relationships were found for gender.
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Date Issued: 2010-06-14
Identifier: fgcu_ir_000753
Format: Citation

Title: Beyond Intelligent Agents: E-Sensors for Supporting Supply Chain Collaboration and Preventing the Bullwhip Effect.
Creator: Rodriguez, Walter, Kireche, Elias, Zalewski, Janusz
Abstract / Description: This article presents a new concept for supporting electronic collaboration, operations, and relationships among trading partners in the value chain without hindering human autonomy. Although autonomous intelligent agents, or electronic robots (e-bots), can be used to inform this endeavor, the article advocates the development of e-sensors, i.e., software based units with capabilities beyond intelligent agent's functionality. E-sensors are hardware-software capable of perceiving, reacting and...
Show moreThis article presents a new concept for supporting electronic collaboration, operations, and relationships among trading partners in the value chain without hindering human autonomy. Although autonomous intelligent agents, or electronic robots (e-bots), can be used to inform this endeavor, the article advocates the development of e-sensors, i.e., software based units with capabilities beyond intelligent agent's functionality. E-sensors are hardware-software capable of perceiving, reacting and learning from its interactive experience through the supply chain, rather than just searching for data and information through the network and reacting to it. E-sensors can help avoid the "bullwhip" effect. The article briefly reviews the related intelligent agent and supply chain literature and the technological gap between fields. It articulates a demand-driven, sense-and-response system for sustaining e-collaboration and e-business operations as well as monitoring products and processes. As a proof of concept, this research aimed a test solution at a single supply chain partner within one stage of the process.
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Date Issued: 2007-04-01
Identifier: fgcu_ir_000746
Format: Citation

Title: Bridging didactic, interdisciplinary service learning and practice in health professions education.
Creator: Yazici, Hulya, St. Hill, Halcyon
Abstract / Description: The purpose of this paper is to present an integrated model of didactic, practice and interdisciplinary service learning in healthcare education, and determine the students’ perceptions on the benefits of this integration.
Date Issued: 2014-06-01
Identifier: fgcu_ir_000758
Format: Citation

Title: Capacity planning and performance contracting for service facilities.
Creator: Jiang, Yabing, Seidmann, Abraham
Abstract / Description: Market demand uncertainty and time-based competition make capacity investment and managerial incentive decisions for service facilities such as high-end diagnostic medical imaging centers, modern IT services, or contract manufacturing shops particularly challenging. These facilities compete on service quality, short queuing times and speed. Therefore, having insufficient capacity can be economically devastating for them. Given the high up-front costs involved, firms want to make sure that...
Show moreMarket demand uncertainty and time-based competition make capacity investment and managerial incentive decisions for service facilities such as high-end diagnostic medical imaging centers, modern IT services, or contract manufacturing shops particularly challenging. These facilities compete on service quality, short queuing times and speed. Therefore, having insufficient capacity can be economically devastating for them. Given the high up-front costs involved, firms want to make sure that they neither over- nor under-invest in service capacity. These problems get exasperated by the fact that typically firms are unfamiliar with the local market conditions and do not closely observe the demand-generating efforts of the hired managers. Most prior studies of cost allocation methodologies, contract design, and service resource management tend to address these aspects of the problem separately. They ignore the interaction effects between the capacity decisions and the managerial adverse selection and moral hazard issues, which are crucial elements for successfully running services with fixed capacity, random arrivals, and stochastic service times. Our paper instead focuses on the development of an integrated-approach to the simultaneous design of efficient managerial contracts and of capacity planning for capital intensive service facilities. We derive optimal linear contracting structures under information asymmetry between the firms and management, and analyze their impact on capacity decisions, service levels, service volumes, and the allocations of costs. Surprisingly, we prove that even though a franchise (charge-back) contract induces the first-best effort from the manager, it is not always the best choice for the firms as it may lead to inferior profits for them. In fact, our results explain why a firm's eventual contract choice should be a function of its prior on the probability distribution of the local market demand. We also explain when it may be optimal (for both the firm and the manager) to charge the manager up front a fixed franchising fee that is even greater than the total costs of capacity. Our study applies to many capital-intensive and congestion-prone service systems, where the success of significant up-front capacity investments also hinges on the daily operations of those facilities run by hired managers—who typically possess specific knowledge—that gives them a significant information advantage.
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Date Issued: 2014-02-01
Identifier: fgcu_ir_000737
Format: Citation

Title: Case Study: Exploration of How Technology and Social Media Use is Related to Privacy Concerns in a Direct Sales Organization.
Creator: Totterdale, Robert
Abstract / Description: Businesses and individuals are increasingly subjected to security breaches and disclosures of personal and financial information. Additionally, as social media, mobile computing applications, and other web based software become pervasive in our daily lives, concerns about the safety and integrity of information is gaining the attention of businesses, individuals and governments on a global basis. Based on survey research of 270 salespersons, this study explores relationships between concerns...
Show moreBusinesses and individuals are increasingly subjected to security breaches and disclosures of personal and financial information. Additionally, as social media, mobile computing applications, and other web based software become pervasive in our daily lives, concerns about the safety and integrity of information is gaining the attention of businesses, individuals and governments on a global basis. Based on survey research of 270 salespersons, this study explores relationships between concerns about internet privacy and the utilization of technology in a global direct sales organization. Quantitative responses were assessed to understand attitudes regarding the use of technology to support sales, service, education, and communications. Statistically significant relationships between age, intention to use technology, usage frequency, and internet privacy concerns were found. The privacy paradox was also confirmed.
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Date Issued: 2015-04-01
Identifier: fgcu_ir_000752
Format: Citation

Title: Design of Consumer Review Systems and Product Pricing.
Creator: Jiang, Yabing, Guo, Hong
Abstract / Description: Consumer review systems have become an important marketing communication tool through which consumers share and learn product information. Although there is abundant evidence that consumer reviews have a significant impact on product sales, the design of consumer review systems and its impact on review outcomes and product sales have not yet been well examined. This paper analyzes firms’ review system design and product pricing strategies. We formally model two review system design decisions...
Show moreConsumer review systems have become an important marketing communication tool through which consumers share and learn product information. Although there is abundant evidence that consumer reviews have a significant impact on product sales, the design of consumer review systems and its impact on review outcomes and product sales have not yet been well examined. This paper analyzes firms’ review system design and product pricing strategies. We formally model two review system design decisions—what rating scale cardinality to use and whether to offer granular review reports. We show that firms’ optimal design and pricing strategies critically depend on contextual characteristics such as product valuation, product mainstream level, and consumer misfit cost. Our results suggest that it is beneficial to host a review system only when the product valuation is higher than a threshold. Furthermore, firms should choose low rating scale cardinality for niche products and high rating scale cardinality for mainstream products. When consumers’ misfit cost is relatively high, including granular reports in the review system enables firms to attract the favorable consumer segment. Different pricing strategies should be deployed during the initial sale period for different product types. For niche products, firms are advised to adopt lower-bound pricing for high-quality products to take advantage of the positive word of mouth. For mainstream products, firms are advised to adopt upper-bound pricing for high-quality products to enjoy the direct profit from the initial sale period, even after taking into account the negative impact of high price on consumer reviews.
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Date Issued: 2015-10-05
Identifier: fgcu_ir_000736
Format: Citation

Title: Developing a Mobile Learning Environment: An Axiomatic Approach.
Creator: Rodriguez, Walter, Nguyen-Huynh, Ngan, Fernandez, Arnold, Royal, James, Fernandez, Victor
Abstract / Description: A new mobile environment for learning has been designed via an axiomatic approach. And by simultaneously designing both tools (software) and processes (pedagogy), the resulting environment matches the functional requirements of the instructional program. This paper describes the axioms established for mobile learning as well as development of the mobile computing environment. The paper discusses the developmental evolution and system architecture as well as the requirements of the portable...
Show moreA new mobile environment for learning has been designed via an axiomatic approach. And by simultaneously designing both tools (software) and processes (pedagogy), the resulting environment matches the functional requirements of the instructional program. This paper describes the axioms established for mobile learning as well as development of the mobile computing environment. The paper discusses the developmental evolution and system architecture as well as the requirements of the portable training programs being offered via this new system. Apps are designed to connect learners, instructors and practitioners as well as to facilitate collaborative learning from a variety of mobile devices, anywhere in the World. Future content, apps and systems development will connect the physical and virtual environments, in order to truly enhance the mobile learning experience for people on the move.
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Date Issued: 2014-10-01
Identifier: fgcu_ir_000751
Format: Citation

Title: E-Business Method: A Cyclical-Model for Internet Commerce Development.
Creator: Rodriguez, Walter
Abstract / Description: This paper presents a methodology for designing and deploying electronic enterprises–a step beyond intuitive or rule-based approaches. As a starting point, the paper presents a cyclical-model consisting of three e-business development phases: conceptualization, simulation, and implementation. Since an e-business “idea” rarely springs forth complete and ready to go, realizing the idea–that is, turning it into a commercial product, system, process, or profitable enterprise–requires business...
Show moreThis paper presents a methodology for designing and deploying electronic enterprises–a step beyond intuitive or rule-based approaches. As a starting point, the paper presents a cyclical-model consisting of three e-business development phases: conceptualization, simulation, and implementation. Since an e-business “idea” rarely springs forth complete and ready to go, realizing the idea–that is, turning it into a commercial product, system, process, or profitable enterprise–requires business development. Business development requires analysis of the potential organizational structures, IT architectures, HR policies and procedures, strategies, market niche, partnership agreements, and so on, until a satisfactory enterprise design is found. Such consideration and experimentation can be done mentally (intuitively), or by drawing on a napkin (informally), or more logically using strategic and marketing analysis, revenue/cost/asset/operational business models, computer simulations, and other quantitative and qualitative management practices and techniques. In any case, only rarely is the result of the first development effort completely satisfactory, perhaps the business system or process will be too difficult to develop, too complex, or too costly to implement, maintain, or sell. So, once again the business idea goes into the cycle of developing, testing, redeveloping, implementing, and re-testing. Succinctly, the methodology advocated in this paper provides a framework for guiding the e-business development process.
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Date Issued: 2003-02-01
Identifier: fgcu_ir_000744
Format: Citation

Title: E-Business Operations Shift: From Supply Chain Management to Sense-and-Response Systems.
Creator: Rodriguez, Walter
Abstract / Description: The design of e-business operations is often relegated to the implementation stage of the Internet commerce development process. The objective of this paper is to present a new framework to facilitate continuous electronic communication among trading partners in the supply chain and the seamless integration of electronic operations throughout the e-business development process. As background, the paper reviews e-business design methodology and related supply chain issues. Then, it articulates...
Show moreThe design of e-business operations is often relegated to the implementation stage of the Internet commerce development process. The objective of this paper is to present a new framework to facilitate continuous electronic communication among trading partners in the supply chain and the seamless integration of electronic operations throughout the e-business development process. As background, the paper reviews e-business design methodology and related supply chain issues. Then, it articulates a demand-driven, sense-and-response system (SRS) framework for guiding e-business operations and monitoring products across value chain networks without hindering human autonomy. The paper presents a model for the SRS integration of business-process enabling strategies, technologies and systems, such as Enterprise Resource Planning, Customer Relationship Management, Supply Chain Management, Collaborative Planning, Forecasting, and Replenishment, Point of Sale, Radio Frequency Identification Tags, and Global Positioning System. These systems can be instrumental in the ultimate SRS framework realization. The paper also examines ways in which SRS framework implementation may prevent the bullwhip effect by quickly anticipating demand and reducing response time.
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Date Issued: 2006-03-01
Identifier: fgcu_ir_000745
Format: Citation

Title: Enterprise content management- a usability study.
Creator: Totterdale, Robert
Abstract / Description: Over 90% of business records today are available in electronic form. With vast increases in electronic business content being generated and received daily, companies must now consider new approaches for organizing and categorizing their content (e.g. emails, documents, pdfs) to meet operational and compliance needs. Enterprise Content Management (ECM) Software has been suggested as a solution to address these needs. This paper develops a framework for the usability testing of a commercial ECM...
Show moreOver 90% of business records today are available in electronic form. With vast increases in electronic business content being generated and received daily, companies must now consider new approaches for organizing and categorizing their content (e.g. emails, documents, pdfs) to meet operational and compliance needs. Enterprise Content Management (ECM) Software has been suggested as a solution to address these needs. This paper develops a framework for the usability testing of a commercial ECM product being evaluated by a large professional services firm. Using this framework, the study assesses five key dimensions of usability including effectiveness, efficiency, satisfaction, ease of use and performance. The study is qualitative.
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Date Issued: 2008-01-01
Identifier: fgcu_ir_000755
Format: Citation

Title: First and Last Things: Understanding communication and the organizational infoscape.
Creator: Totterdale, Robert
Abstract / Description: This research study has focused primarily on meetings (on-ground and virtual) as a means of gaining insight into the interaction of corporate culture, communications, and information technology. The methodology is qualitative in nature. The investigative focus of this paper is the problem of the interaction of corporate culture, communications, and information technology, the information landscape, in a large global professional services firm. Power distance and uncertainty avoidance are two...
Show moreThis research study has focused primarily on meetings (on-ground and virtual) as a means of gaining insight into the interaction of corporate culture, communications, and information technology. The methodology is qualitative in nature. The investigative focus of this paper is the problem of the interaction of corporate culture, communications, and information technology, the information landscape, in a large global professional services firm. Power distance and uncertainty avoidance are two dimensions of the corporate infoscape.
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Date Issued: 2007-01-01
Identifier: fgcu_ir_000756
Format: Citation

Title: Globalization, collaboration, and social networking: An exploratory study.
Creator: Totterdale, Robert
Abstract / Description: Individuals utilize a variety of tools to collaborate and communicate as part of a global organization. Social networking tools such as wikis, blogs, and MySpace are increasingly being used both on a personal basis and within corporations, while collaboration tools such as Microsoft’s Sharepoint services are being used to meet corporate information needs. With the expanding adoption of these tools, this study investigates their usage by conducting a survey of 785 individuals in a professional...
Show moreIndividuals utilize a variety of tools to collaborate and communicate as part of a global organization. Social networking tools such as wikis, blogs, and MySpace are increasingly being used both on a personal basis and within corporations, while collaboration tools such as Microsoft’s Sharepoint services are being used to meet corporate information needs. With the expanding adoption of these tools, this study investigates their usage by conducting a survey of 785 individuals in a professional services firm. In addition to understanding the frequency of use of the various tools, this study evaluates if the usage is influenced by age, gender, or geographic operating location (i.e. U.S., India, China, and Europe).
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Date Issued: 2009-01-01
Identifier: fgcu_ir_000754
Format: Citation

Title: Impact of e-book technology: Ownership and market asymmetries in digital transformation.
Creator: Jiang, Yabing, Katsamakas, Evangelos
Abstract / Description: The book industry is undergoing a digital transformation enabled by the Internet and e-book technology, which offers a novel channel for delivering books to consumers who mostly purchase paper books from physical or online bookstores. With a game theory model that introduces the concepts of paper book market asymmetry and e-book market asymmetry, we examine how the entry of an e-book seller affects strategic interaction in the book markets and impacts sellers and consumers. We show that...
Show moreThe book industry is undergoing a digital transformation enabled by the Internet and e-book technology, which offers a novel channel for delivering books to consumers who mostly purchase paper books from physical or online bookstores. With a game theory model that introduces the concepts of paper book market asymmetry and e-book market asymmetry, we examine how the entry of an e-book seller affects strategic interaction in the book markets and impacts sellers and consumers. We show that market asymmetries, ownership of the e-book seller, and consumers’ preferences for e-books are important determinants of prices, market shares and total book readership. We find that prices in the book market may increase after the e-book entry. Total readership may decrease after e-book entry, if the e-book seller is owned by one of the paper book sellers. The lowest total readership occurs when the online paper book seller owns the e-book seller.
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Date Issued: 2010-10-01
Identifier: fgcu_ir_000739
Format: Citation

Title: Influence of flexibilities on manufacturing cells for faster delivery using simulation.
Creator: Yazici, Hulya
Abstract / Description: As more corporations select outsourcing to enhance competitiveness, dispersed manufacturing emerges where today's managers oversee a network of multiple and distant suppliers for the delivery of raw material, production, and distribution of final products. Dispersed manufacturing forces managers to react quickly to market demands, and come up with flexible production schedules. A just‐in‐time delivery is crucial as customer demands tighten, and firms compete internationally within a global...
Show moreAs more corporations select outsourcing to enhance competitiveness, dispersed manufacturing emerges where today's managers oversee a network of multiple and distant suppliers for the delivery of raw material, production, and distribution of final products. Dispersed manufacturing forces managers to react quickly to market demands, and come up with flexible production schedules. A just‐in‐time delivery is crucial as customer demands tighten, and firms compete internationally within a global network. Furthermore, becoming leaner is challenging managers to use a smaller, but more multi‐skilled workforce for their operations. A recent report indicates that three big US auto manufacturers are likely to eliminate nearly 50,000 jobs by 2007, or about one‐fifth of their collective workforce. As these trends and complexities emerge, manufacturers' flexibility capability becomes critical.
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Date Issued: 2005-12-01
Identifier: fgcu_ir_000762
Format: Citation

Title: Information Technology Dominance at Florida Gulf Coast University.
Creator: Rodriguez, Walter, Gray-Vickrey, Peg, Nakatani, Kazuo
Abstract / Description: Accreditation guidelines usually dictate that information technology resources and systems shall be essential components of the university infrastructure. But, what is the competitive advantage of universities born in the information-age and the Internet revolution? As a Florida's newest public university, Florida Gulf Coast University (FGCU) is known for its strategic use of technology and innovation, including use of information technology for distance learning delivery as well as internal...
Show moreAccreditation guidelines usually dictate that information technology resources and systems shall be essential components of the university infrastructure. But, what is the competitive advantage of universities born in the information-age and the Internet revolution? As a Florida's newest public university, Florida Gulf Coast University (FGCU) is known for its strategic use of technology and innovation, including use of information technology for distance learning delivery as well as internal administration and student-service processes. At FGCU, information technology is intertwined with academic and administrative operations, such as curriculum-design, course-delivery, resource-allocation, and everyday decision-making. The objective of this paper is to examine the developmental decisions, including policy, computer hardware and software, communications networks, and user services that led to the University's accreditation in record time. It illustrates sample technology-driven course-delivery tools like the WebClassroom of the Future. The paper examines the outcomes, problems and solutions and provides a framework for next-generation universities.
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Date Issued: 2001-02-01
Identifier: fgcu_ir_000743
Format: Citation

Title: Integrated capacity and marketing incentive contracting for capital-intensive service systems.
Creator: Jiang, Yabing, Seidmann, Abraham
Abstract / Description: Capacity investment and capacity allocation have always been critical management decisions, especially in the presence of agency issue for capital-intensive and congestion-prone service organizations. Prior research has often modeled only one aspect of the issue, such as proposing internal pricing scheme for capacity allocation ignoring demand uncertainty and the influence of the manager, optimizing capacity alone ignoring the agency issue, or incentive contract design ignoring capacity limit...
Show moreCapacity investment and capacity allocation have always been critical management decisions, especially in the presence of agency issue for capital-intensive and congestion-prone service organizations. Prior research has often modeled only one aspect of the issue, such as proposing internal pricing scheme for capacity allocation ignoring demand uncertainty and the influence of the manager, optimizing capacity alone ignoring the agency issue, or incentive contract design ignoring capacity limit and service delay. We show that simply employing a traditional incentive contract (which often ignores service delays) for the manager responsible for promoting a center's services will provide incorrect incentives and lead to a more congested and less profitable system. When firms focus on optimizing operational capacity alone, ignoring the impact of managers on service demand, they are able to maintain the optimal utilization and service quality by balancing capacity and delay costs. However, they forgo profit-increasing opportunities, as they ignore the impact of the optimal incentive contract and do not motivate the managers enough to boost demand. To tackle the management challenges faced by modern service centers, we take an integrated capacity-contracting approach by incorporating operational delays and capacity decisions within the incentive contract design. Embedding a queuing model in a general incentive contracting framework, we present a novel approach to deriving the optimal compensation contract and operational capacity for a service center. We illustrate in numerical examples that a Pareto improvement can be achieved with our integrated contracting approach because every party, from the firm to the manager, to customers, to equipment and software vendors, benefits.
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Date Issued: 2011-06-01
Identifier: fgcu_ir_000738
Format: Citation

E-commerce (5)	+ -
Information technology. (5)	+ -
Collaboration. (4)	+ -
Organizational culture. (3)	+ -
Physical and Virtual Worlds (3)	+ -

Team Collaboration (3)	+ -
Ubiquitous Learning (3)	+ -
Business Performance (2)	+ -
Capacity planning (2)	+ -
Clan Culture (2)	+ -
Communication. (2)	+ -
E-business (2)	+ -
Project Performance (2)	+ -
SharePoint (Electronic resource) (2)	+ -
Simulation (2)	+ -
Social networking (2)	+ -
Studies (2)	+ -
Supply chain management (2)	+ -
Accreditation (1)	+ -
Application service providers. (1)	+ -
Asynchronous Learning Networks (1)	+ -
Book Industry. (1)	+ -
Cellular manufacturing (1)	+ -
Change. (1)	+ -
Channel competition (1)	+ -
Clan (1)	+ -
Collaborative Learning in Higher Education (1)	+ -
Communication Media. (1)	+ -
Compliance. (1)	+ -
Consumer Reviews (1)	+ -

Scholarly Publications (32)	+ -
FGCU Faculty (16)	+ -

English (32)	+ -
eng (32)	+ -

Rodriguez, Walter (10)	+ -
Yazici, Hulya (9)	+ -
Jiang, Yabing (7)	+ -
Totterdale, Robert (5)	+ -
Carstens, Deborah (3)	+ -

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