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- Title
- Beyond Intelligent Agents: E-Sensors for Supporting Supply Chain Collaboration and Preventing the Bullwhip Effect.
- Creator
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Rodriguez, Walter, Kireche, Elias, Zalewski, Janusz
- Abstract / Description
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This article presents a new concept for supporting electronic collaboration, operations, and relationships among trading partners in the value chain without hindering human autonomy. Although autonomous intelligent agents, or electronic robots (e-bots), can be used to inform this endeavor, the article advocates the development of e-sensors, i.e., software based units with capabilities beyond intelligent agent's functionality. E-sensors are hardware-software capable of perceiving, reacting and...
Show moreThis article presents a new concept for supporting electronic collaboration, operations, and relationships among trading partners in the value chain without hindering human autonomy. Although autonomous intelligent agents, or electronic robots (e-bots), can be used to inform this endeavor, the article advocates the development of e-sensors, i.e., software based units with capabilities beyond intelligent agent's functionality. E-sensors are hardware-software capable of perceiving, reacting and learning from its interactive experience through the supply chain, rather than just searching for data and information through the network and reacting to it. E-sensors can help avoid the "bullwhip" effect. The article briefly reviews the related intelligent agent and supply chain literature and the technological gap between fields. It articulates a demand-driven, sense-and-response system for sustaining e-collaboration and e-business operations as well as monitoring products and processes. As a proof of concept, this research aimed a test solution at a single supply chain partner within one stage of the process.
Show less - Date Issued
- 2007-04-01
- Identifier
- fgcu_ir_000746
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- Citation
- Title
- Information Technology Dominance at Florida Gulf Coast University.
- Creator
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Rodriguez, Walter, Gray-Vickrey, Peg, Nakatani, Kazuo
- Abstract / Description
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Accreditation guidelines usually dictate that information technology resources and systems shall be essential components of the university infrastructure. But, what is the competitive advantage of universities born in the information-age and the Internet revolution? As a Florida's newest public university, Florida Gulf Coast University (FGCU) is known for its strategic use of technology and innovation, including use of information technology for distance learning delivery as well as internal...
Show moreAccreditation guidelines usually dictate that information technology resources and systems shall be essential components of the university infrastructure. But, what is the competitive advantage of universities born in the information-age and the Internet revolution? As a Florida's newest public university, Florida Gulf Coast University (FGCU) is known for its strategic use of technology and innovation, including use of information technology for distance learning delivery as well as internal administration and student-service processes. At FGCU, information technology is intertwined with academic and administrative operations, such as curriculum-design, course-delivery, resource-allocation, and everyday decision-making. The objective of this paper is to examine the developmental decisions, including policy, computer hardware and software, communications networks, and user services that led to the University's accreditation in record time. It illustrates sample technology-driven course-delivery tools like the WebClassroom of the Future. The paper examines the outcomes, problems and solutions and provides a framework for next-generation universities.
Show less - Date Issued
- 2001-02-01
- Identifier
- fgcu_ir_000743
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- Citation
- Title
- Globalization, collaboration, and social networking: An exploratory study.
- Creator
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Totterdale, Robert
- Abstract / Description
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Individuals utilize a variety of tools to collaborate and communicate as part of a global organization. Social networking tools such as wikis, blogs, and MySpace are increasingly being used both on a personal basis and within corporations, while collaboration tools such as Microsoft’s Sharepoint services are being used to meet corporate information needs. With the expanding adoption of these tools, this study investigates their usage by conducting a survey of 785 individuals in a professional...
Show moreIndividuals utilize a variety of tools to collaborate and communicate as part of a global organization. Social networking tools such as wikis, blogs, and MySpace are increasingly being used both on a personal basis and within corporations, while collaboration tools such as Microsoft’s Sharepoint services are being used to meet corporate information needs. With the expanding adoption of these tools, this study investigates their usage by conducting a survey of 785 individuals in a professional services firm. In addition to understanding the frequency of use of the various tools, this study evaluates if the usage is influenced by age, gender, or geographic operating location (i.e. U.S., India, China, and Europe).
Show less - Date Issued
- 2009-01-01
- Identifier
- fgcu_ir_000754
- Format
- Citation
- Title
- Enterprise content management- a usability study.
- Creator
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Totterdale, Robert
- Abstract / Description
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Over 90% of business records today are available in electronic form. With vast increases in electronic business content being generated and received daily, companies must now consider new approaches for organizing and categorizing their content (e.g. emails, documents, pdfs) to meet operational and compliance needs. Enterprise Content Management (ECM) Software has been suggested as a solution to address these needs. This paper develops a framework for the usability testing of a commercial ECM...
Show moreOver 90% of business records today are available in electronic form. With vast increases in electronic business content being generated and received daily, companies must now consider new approaches for organizing and categorizing their content (e.g. emails, documents, pdfs) to meet operational and compliance needs. Enterprise Content Management (ECM) Software has been suggested as a solution to address these needs. This paper develops a framework for the usability testing of a commercial ECM product being evaluated by a large professional services firm. Using this framework, the study assesses five key dimensions of usability including effectiveness, efficiency, satisfaction, ease of use and performance. The study is qualitative.
Show less - Date Issued
- 2008-01-01
- Identifier
- fgcu_ir_000755
- Format
- Citation
- Title
- A Temporary Monopolist: Taking Advantage of Information Transparency on the Web.
- Creator
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Jiang, Yabing, Dewan, Rajiv M., Freimer, Marshall L.
- Abstract / Description
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Information displayed on an e-commerce site can be used not just by the intended customers but also by competitors. While retailers enhance service quality by linking inventory systems to Web servers and making stockout information available in real time, that stockout information could also be used by competitors in determining their prices on current stocks. In this paper, we examine the effect of such proactive use of information in the setting of e-commerce retailing where duopoly...
Show moreInformation displayed on an e-commerce site can be used not just by the intended customers but also by competitors. While retailers enhance service quality by linking inventory systems to Web servers and making stockout information available in real time, that stockout information could also be used by competitors in determining their prices on current stocks. In this paper, we examine the effect of such proactive use of information in the setting of e-commerce retailing where duopoly retailers set their prices of a commodity that is in short supply. We show that when customer reservation value is relatively high and retailers are differentiated in fill rate, both retailers choose the dynamic pricing strategy in equilibrium. By investing in Web scraping technology, retailers automatically monitor each other's stock status and dynamically adjust prices contingent on riyal's stock availability.
Show less - Date Issued
- 2014-12-08
- Identifier
- fgcu_ir_000742
- Format
- Citation
- Title
- An exploratory study of relationships between workforce characteristics and the use of collaboration and social networking tools in a global technology firm.
- Creator
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Totterdale, Robert
- Abstract / Description
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In today’s complex global business environment, organizations are made up of diverse workforces (Boomers, Gen X, and Gen Y) that include both management and non-management personnel. Within these same organizations, a multitude of communications, collaboration, and social networking tools have been implemented to support operational effectiveness. Using survey research of over 300 U.S. based professionals in a global technology services firm, this study explores whether relationships exist...
Show moreIn today’s complex global business environment, organizations are made up of diverse workforces (Boomers, Gen X, and Gen Y) that include both management and non-management personnel. Within these same organizations, a multitude of communications, collaboration, and social networking tools have been implemented to support operational effectiveness. Using survey research of over 300 U.S. based professionals in a global technology services firm, this study explores whether relationships exist between an individual’s job role, gender, age group, project and their use of collaboration and social networking technologies. Additionally, the research examines whether individual attitudes toward the use of these technologies is influenced by these same factors. Statistically significant relationships between age and project, and the use of collaboration and social networking tools were found, while job role and age showed relationships with collaboration tool use and email usage. No significant relationships were found for gender.
Show less - Date Issued
- 2010-06-14
- Identifier
- fgcu_ir_000753
- Format
- Citation
- Title
- The role of communication in organizational change: an empirical investigation.
- Creator
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Yazici, Hulya
- Abstract / Description
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Despite their widespread availability, the role information technologies (IT) play on organizational processes is not clear. This paper, investigates the causal links between organization structure, communication media, and task complexity for better organizational communication. A field survey was administrated in a leading international manufacturing company, followed by a causal path analysis there of communication determinants and outcomes. The findings indicate the significance of...
Show moreDespite their widespread availability, the role information technologies (IT) play on organizational processes is not clear. This paper, investigates the causal links between organization structure, communication media, and task complexity for better organizational communication. A field survey was administrated in a leading international manufacturing company, followed by a causal path analysis there of communication determinants and outcomes. The findings indicate the significance of organization structure for cross-functional information access, delivery, use, and sharing needs. IT was perceived to be somewhat important, but its effect on communication depended on task complexity. In all, traditionally rich communication media is used and preferred.
Show less - Date Issued
- 2002-07-01
- Identifier
- fgcu_ir_000785
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- Citation
- Title
- Influence of flexibilities on manufacturing cells for faster delivery using simulation.
- Creator
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Yazici, Hulya
- Abstract / Description
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As more corporations select outsourcing to enhance competitiveness, dispersed manufacturing emerges where today's managers oversee a network of multiple and distant suppliers for the delivery of raw material, production, and distribution of final products. Dispersed manufacturing forces managers to react quickly to market demands, and come up with flexible production schedules. A just‐in‐time delivery is crucial as customer demands tighten, and firms compete internationally within a global...
Show moreAs more corporations select outsourcing to enhance competitiveness, dispersed manufacturing emerges where today's managers oversee a network of multiple and distant suppliers for the delivery of raw material, production, and distribution of final products. Dispersed manufacturing forces managers to react quickly to market demands, and come up with flexible production schedules. A just‐in‐time delivery is crucial as customer demands tighten, and firms compete internationally within a global network. Furthermore, becoming leaner is challenging managers to use a smaller, but more multi‐skilled workforce for their operations. A recent report indicates that three big US auto manufacturers are likely to eliminate nearly 50,000 jobs by 2007, or about one‐fifth of their collective workforce. As these trends and complexities emerge, manufacturers' flexibility capability becomes critical.
Show less - Date Issued
- 2005-12-01
- Identifier
- fgcu_ir_000762
- Format
- Citation
- Title
- Simulation modeling of a facility layout in operations management classes.
- Creator
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Yazici, Hulya
- Abstract / Description
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Teaching quantitative courses can be challenging. Similarly, layout modeling and lean production concepts can be difficult to grasp in an introductory OM(operations management) class. This article describes a simulation model developed in PROMODEL to facilitate the learning of layout modeling and lean manufacturing. Simulation allows for the evaluation of layout alternatives and the testing of labor-allocation strategies. In addition, the model shows the lead-time and resource utilization...
Show moreTeaching quantitative courses can be challenging. Similarly, layout modeling and lean production concepts can be difficult to grasp in an introductory OM(operations management) class. This article describes a simulation model developed in PROMODEL to facilitate the learning of layout modeling and lean manufacturing. Simulation allows for the evaluation of layout alternatives and the testing of labor-allocation strategies. In addition, the model shows the lead-time and resource utilization advantages of cellular layouts. Implications of these advantages for lean production are analyzed. As such, students learn to formulate operation strategies and make better decisions based on the outcomes of the simulation. Furthermore, limitations of the model and the need to generalize the model for adaptation in similar classes are discussed.
Show less - Date Issued
- 2006-03-01
- Identifier
- fgcu_ir_000761
- Format
- Citation
- Title
- Significance Of Organizational Culture In Perceived Project And Business Performance.
- Creator
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Yazici, Hulya
- Abstract / Description
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For today's project-based organization, understanding of culture is increasingly important. This study examined how an organizations culture contributes to perceived project and business performance. Surveys collected from project managers, project engineers, and executives from 76 U.S. firms revealed the significance of Clan or group culture in improving performance as measured by project time, budget targets, and customer expectations. Clan culture was also found to significantly contribute...
Show moreFor today's project-based organization, understanding of culture is increasingly important. This study examined how an organizations culture contributes to perceived project and business performance. Surveys collected from project managers, project engineers, and executives from 76 U.S. firms revealed the significance of Clan or group culture in improving performance as measured by project time, budget targets, and customer expectations. Clan culture was also found to significantly contribute to an organization's business performance. Cost savings, sales growth, and increased competitiveness were found to be associated with Clan or group culture. Furthermore, project manager experience moderated the organizational culture and performance relationship. Results from this study indicate that Clan or group culture facilitates a cohesive, high performing teamwork environment, and results in improved project and business performance.
Show less - Date Issued
- 2011-06-01
- Identifier
- fgcu_ir_000759
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- Citation
- Title
- A study of collaborative learning style and team learning performance.
- Creator
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Yazici, Hulya
- Abstract / Description
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Self‐directed work teams are seen as an important mechanism for dealing with today's complex and rapidly changing business environment. Team learning is an attempt to prepare students to real‐world experiences. But, not all teamwork is effective. This paper aims to examine the influence of learning style preferences on team learning performance.
- Date Issued
- 2005-04-01
- Identifier
- fgcu_ir_000783
- Format
- Citation
- Title
- Bridging didactic, interdisciplinary service learning and practice in health professions education.
- Creator
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Yazici, Hulya, St. Hill, Halcyon
- Abstract / Description
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The purpose of this paper is to present an integrated model of didactic, practice and interdisciplinary service learning in healthcare education, and determine the students’ perceptions on the benefits of this integration.
- Date Issued
- 2014-06-01
- Identifier
- fgcu_ir_000758
- Format
- Citation
- Title
- The role of project management maturity and organizational culture in perceived performance.
- Creator
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Yazici, Hulya
- Abstract / Description
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This study investigates whether project management maturity (PMM) relates to perceived organizational performance and how an organization's cultural orientation is a contributing factor. Perceived organizational performance is defined as project effectiveness and efficiency followed by resulting business performance. A survey-based research was conducted with 86 project professionals from various U.S. service and manufacturing organizations. The study revealed that PMM is significantly...
Show moreThis study investigates whether project management maturity (PMM) relates to perceived organizational performance and how an organization's cultural orientation is a contributing factor. Perceived organizational performance is defined as project effectiveness and efficiency followed by resulting business performance. A survey-based research was conducted with 86 project professionals from various U.S. service and manufacturing organizations. The study revealed that PMM is significantly related to business performance but not to project performance. Furthermore, while clan organizational culture is a sole contributing factor for project and business performances, PMM interacts with market culture in improving business performance. This study shows that in order to deal with project time, budget, and expectations issues, an organizational culture change toward sharing, collaboration, and empowerment is a must. Furthermore, an increasing project management maturity along with a results-oriented organizational culture improves an organization's competitiveness, resulting in cost savings and increased sales. PMM efforts are therefore crucial. PMM accompanied by an understanding of cultural orientation is a best strategy for today's project-based organizations.
Show less - Date Issued
- 2009-06-01
- Identifier
- fgcu_ir_000760
- Format
- Citation
- Title
- An exploratory analysis of hospital perspectives on real time information requirements and perceived benefits of RFID technology for future adoption.
- Creator
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Yazici, Hulya
- Abstract / Description
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Auto identification and data capture (AIDC) technologies, such as radio frequency identification (RFID) has been promising for real time traceability, communication, identification and location of goods, assets and people. Despite this promising trend, health care sector has not fully embraced RFID technology. The purpose of this study is to understand how RFID technology can be beneficial for meeting hospital realtime asset and people management information requirements prior to adoption of...
Show moreAuto identification and data capture (AIDC) technologies, such as radio frequency identification (RFID) has been promising for real time traceability, communication, identification and location of goods, assets and people. Despite this promising trend, health care sector has not fully embraced RFID technology. The purpose of this study is to understand how RFID technology can be beneficial for meeting hospital realtime asset and people management information requirements prior to adoption of the technology. Data collected from 81 operation directors shows that the hospital real time information requirementsare significantly linked to perceived efficiency and patient satisfaction benefits of RFID. Furthermore,causal path analysis shows that the RFID enablers of staff capabilities/readiness for technology and invest-ment in information systems (IS) contribute to the perceived efficiency and patient satisfaction benefitsof RFID. Among the barriers not implementing RFID technology, cost is found the most significant.The significant association between hospital information requirements and perceived benefits of RFID technology shows that if hospital needs are understood, user acceptance of AIDC is likely. Moreover, staff readiness for technology and investment in IS prior to RFID adoption plays a significant role in how hospitals can benefit from RFID.
Show less - Date Issued
- 2014-10-01
- Identifier
- fgcu_ir_000757
- Format
- Citation
- Title
- Student Perceptions of Collaborative Learning in Operations Management Classes.
- Creator
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Yazici, Hulya
- Abstract / Description
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Given today's global work environment, business education should prepare learners not only for technical excellence but also for effective collaboration. In this article, the author describes how collaborative activities—ranging from exams to projects and role playing—enhance the understanding of operations management (OM). The author found that collaborative learning improved undergraduate business students' understanding of quantitative OM methods, developed their strategic-thinking skills,...
Show moreGiven today's global work environment, business education should prepare learners not only for technical excellence but also for effective collaboration. In this article, the author describes how collaborative activities—ranging from exams to projects and role playing—enhance the understanding of operations management (OM). The author found that collaborative learning improved undergraduate business students' understanding of quantitative OM methods, developed their strategic-thinking skills, and enhanced their confidence in their critical-thinking and implementation skills. The exercises also increased students' comfort level in communicating and working with their peers and enhanced their independent learning skills.
Show less - Date Issued
- 2010-08-07
- Identifier
- fgcu_ir_000784
- Format
- Citation
- Title
- A Process for Development and Validation of a Customized Scale to Assess Work Environment in Government Organizations: A Mixed Method Approach.
- Creator
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Rubens, Arthur, Ritchie, William J., Kirche, Elias
- Abstract / Description
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This study developed and tested a survey instrument to evaluate work environment in a government organization. A three-phase process, using both qualitative and quantitative methods, is presented for questionnaire development. The instrument measures the workplace domains of satisfaction with workload, communication with coworkers, satisfaction with manager, satisfaction with top management, esprit de corps, and satisfaction with job training.
- Date Issued
- 2006-12-01
- Identifier
- fgcu_ir_001080
- Format
- Citation
- Title
- Ubiquitous Collaboration (uC) Learning: Connecting the Physical and Virtual Worlds.
- Creator
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Rodriguez, Walter, Fiore, Stephen M., Carstens, Deborah, Këpuska, Veton Z., De Welde, Kristine
- Abstract / Description
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The workplace is rapidly evolving to reflect distributed workgroups that overcome the barriers created by geographical distance and time. And yet, the technical underpinnings that influence social interactions, contribute to different cultural/organizational contexts, or classroom learning experiences are understudied. This paper provides the research framework for the analysis, research and development of virtual organizations as sociotechnical learning systems with the primary goal of...
Show moreThe workplace is rapidly evolving to reflect distributed workgroups that overcome the barriers created by geographical distance and time. And yet, the technical underpinnings that influence social interactions, contribute to different cultural/organizational contexts, or classroom learning experiences are understudied. This paper provides the research framework for the analysis, research and development of virtual organizations as sociotechnical learning systems with the primary goal of improving team-teaching and distributed team-learning by connecting the physical and virtual worlds. Our research objectives are: (a) to better understand the socio-technical conditions that can enhance ubiquitous learning; (b) to develop and enhance ubiquitous team-collaboration via Ubiquitous Collaboration (uC) Learning systems; and, (c) to examine the impacts of uC in test organizations so as to integrate research, education, and practice. To meet these objectives we have assembled a broadly interdisciplinary and diverse team of researchers with experience spanning sociology, psychology, engineering and business. This approach provide the varied analytical lenses of these disciplines as well as to converge on a richer understanding of distributed collaborative learning in a diverse population- including women and men, underrepresented minorities, and persons with disabilities
Show less - Date Issued
- 2010-02-01
- Identifier
- fgcu_ir_000748
- Format
- Citation
- Title
- E-Business Operations Shift: From Supply Chain Management to Sense-and-Response Systems.
- Creator
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Rodriguez, Walter
- Abstract / Description
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The design of e-business operations is often relegated to the implementation stage of the Internet commerce development process. The objective of this paper is to present a new framework to facilitate continuous electronic communication among trading partners in the supply chain and the seamless integration of electronic operations throughout the e-business development process. As background, the paper reviews e-business design methodology and related supply chain issues. Then, it articulates...
Show moreThe design of e-business operations is often relegated to the implementation stage of the Internet commerce development process. The objective of this paper is to present a new framework to facilitate continuous electronic communication among trading partners in the supply chain and the seamless integration of electronic operations throughout the e-business development process. As background, the paper reviews e-business design methodology and related supply chain issues. Then, it articulates a demand-driven, sense-and-response system (SRS) framework for guiding e-business operations and monitoring products across value chain networks without hindering human autonomy. The paper presents a model for the SRS integration of business-process enabling strategies, technologies and systems, such as Enterprise Resource Planning, Customer Relationship Management, Supply Chain Management, Collaborative Planning, Forecasting, and Replenishment, Point of Sale, Radio Frequency Identification Tags, and Global Positioning System. These systems can be instrumental in the ultimate SRS framework realization. The paper also examines ways in which SRS framework implementation may prevent the bullwhip effect by quickly anticipating demand and reducing response time.
Show less - Date Issued
- 2006-03-01
- Identifier
- fgcu_ir_000745
- Format
- Citation
- Title
- Integrated capacity and marketing incentive contracting for capital-intensive service systems.
- Creator
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Jiang, Yabing, Seidmann, Abraham
- Abstract / Description
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Capacity investment and capacity allocation have always been critical management decisions, especially in the presence of agency issue for capital-intensive and congestion-prone service organizations. Prior research has often modeled only one aspect of the issue, such as proposing internal pricing scheme for capacity allocation ignoring demand uncertainty and the influence of the manager, optimizing capacity alone ignoring the agency issue, or incentive contract design ignoring capacity limit...
Show moreCapacity investment and capacity allocation have always been critical management decisions, especially in the presence of agency issue for capital-intensive and congestion-prone service organizations. Prior research has often modeled only one aspect of the issue, such as proposing internal pricing scheme for capacity allocation ignoring demand uncertainty and the influence of the manager, optimizing capacity alone ignoring the agency issue, or incentive contract design ignoring capacity limit and service delay. We show that simply employing a traditional incentive contract (which often ignores service delays) for the manager responsible for promoting a center's services will provide incorrect incentives and lead to a more congested and less profitable system. When firms focus on optimizing operational capacity alone, ignoring the impact of managers on service demand, they are able to maintain the optimal utilization and service quality by balancing capacity and delay costs. However, they forgo profit-increasing opportunities, as they ignore the impact of the optimal incentive contract and do not motivate the managers enough to boost demand. To tackle the management challenges faced by modern service centers, we take an integrated capacity-contracting approach by incorporating operational delays and capacity decisions within the incentive contract design. Embedding a queuing model in a general incentive contracting framework, we present a novel approach to deriving the optimal compensation contract and operational capacity for a service center. We illustrate in numerical examples that a Pareto improvement can be achieved with our integrated contracting approach because every party, from the firm to the manager, to customers, to equipment and software vendors, benefits.
Show less - Date Issued
- 2011-06-01
- Identifier
- fgcu_ir_000738
- Format
- Citation
- Title
- Web-Based Corporate Governance Information Disclosure: An Empirical Investigation.
- Creator
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Jiang, Yabing, Raghupathi, Viju, Raghupathi, Wullianallur
- Abstract / Description
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Effective and timely use of the Internet, with a navigable and regularly-updated corporate Web site, can improve perceptions about a company's transparency vis-à-vis corporate governance practices. Based on an empirical analysis of data from 30 company Web sites in the DJIA, we conclude that a majority of companies underutilize their Web sites in communicating corporate governance information. Nearly all companies provide only routine content disclosure using minimal Web design features. A...
Show moreEffective and timely use of the Internet, with a navigable and regularly-updated corporate Web site, can improve perceptions about a company's transparency vis-à-vis corporate governance practices. Based on an empirical analysis of data from 30 company Web sites in the DJIA, we conclude that a majority of companies underutilize their Web sites in communicating corporate governance information. Nearly all companies provide only routine content disclosure using minimal Web design features. A proactive display of compliance and due diligence content is largely absent, and most companies have yet to exploit advanced Web technologies to the fullest. Companies with better quality content and design appear to have higher corporate governance quotient (CGQ) ratings thereby implying greater transparency. The resultant framework can help companies vastly improve their Web sites by including more content that reflects due diligence and transparency and implementing Web 2.O and other advanced technologies. Companies serious about transparency will adopt a more strategic approach to Web content and design. The lists of variables we identify can serve as checklists and/or templates for executives and researchers.
Show less - Date Issued
- 2009-04-01
- Identifier
- fgcu_ir_000740
- Format
- Citation